Turnaround Times / FAQ

Current Turnaround Times:

Personalised Orders I.E (Mr & Mrs Jones):

The Current Turnaround for personalised orders is 2 weeks from the date ordered. Due to busy workload, the turnaround time can not be any shorter in duration. We are unable to do a shorter turnaround. 

Non Personalised Orders I.E (Mr & Mrs)

The Current Turnaround for NON personalised orders is 1 week from the date ordered. If you require it within a few days please contact us via Instagram or via email as we may have the stock available read to ship. 

Ready to Post Items

Some items on the website have a ready to post sticker on the image. Once this item is purchased there is a 1-2 day handling time on the item. This product will be posted via Royal Mail 1st Class and is expected to be delivered in 1-2 days. Therefore please expect at least 4 days to arrive. 

Frequently Asked Questions:

Who makes products at Lucy Rose Party:

All products are made, packaged and posted by Owner Anna! 

How do I contact you?

You can contact us via Instagram Messenger, Email: Lucyrosegifts@hotmail.com or the online contact form on the website.

When will I receive my order?:

Please refer to the turnaround times in the above paragraph. If your order has taken longer than the above turnaround please get in touch with us via either of the following contact methods Instagram, Email, Online Contact Form. We are aware of when your order is needed for and can assure we will make this date.

Who do you post your parcels with?

We post all our parcels with Royal Mail. We use standard postage and do not use tracking on our parcels. If you would prefer us to post your order via tracked or signed for please get in touch.